Logistics Firms Focus On Global Benchmarking To Ensure Service Excellence


Transport and logistics firms continue to ensure their service levels are benchmarked against global standards to boost customer satisfaction. Across the logistics service spectrum, various industry bodies provide certification options to guide quality standards that specify service levels.

In 2018, Siginon Group pursued recertification to the latest ISO 9001: 2015 quality management standard and ISO 22000 food safety management standard. The ISO 9001:2015 QMS provides guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved. The recertification extended to all the Siginon Group business units of; Siginon Aviation, Siginon Global Logistics and Siginon CFS. ISO ensures that customers get consistent, good quality products and services, which in turn brings many business benefits.

The ISO 22000 food safety management standard ensures that an organization controls food safety hazards in order to ensure that food is safe. In logistics companies, it certifies the food handling process on commodities especially tea exports, that require logistics services such as transportation, warehousing and clearance during export from the key entry points in Kenya.

In general, ISO International Standards assure customers that products and services are safe, reliable and of good quality. In business, they are strategic tools that reduce costs by minimizing waste and errors and increasing productivity.

Another notable certification in the aviation include IATA Safety Audit for Ground Operators (ISAGO). ISAGO, under the International Air Transport Association (IATA), is an internationally known system that examines the operational management and control systems of ground handling organizations. Siginon Aviation, the ground handling arm of the Siginon Group, was in 2018 ISAGO recertified for the third time since the year 2014. ISAGO recertification is conducted every two years over following an audit in the areas of; ORM (Organization and Management), CGM (Cargo and Mail Handling), HDL (Aircraft Handling and Loading) and AGM (Aircraft Ground Movement). IATA describes ISAGO as “a backbone of audit standards applicable to all ground handling companies worldwide, coupled with a uniform set of standards relevant for the specific activities of any ground handler. “ Airline customers who engage ISAGO certified ground handlers across the globe will benefit from ; improved safety, cost reductions as well as standardized services.

Global certifications standard are key tools of business competitiveness across various enterprises. Siginon’s customer groups locally and global are therefore assured that the service quality and standards meet global standards with no compromise on quality. The customer also benefits from reduced costs due to operational inefficiencies/delays, accidents and losses.

Siginon Group continues to pursue the highest standards in service delivery across all its services in pursuit of its ambitious vision, “To be a world-class logistics company.”


ISO 9001: 2015: https://www.iso.org/iso-9001-quality-management.html

ISO 22000: https://www.iso.org/iso-22000-food-safety-management.html

ISAGO: https://www.iata.org/whatwedo/safety/audit/isago/Pages/index.aspx

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